{"id":10513,"date":"2023-07-26T07:22:58","date_gmt":"2023-07-26T05:22:58","guid":{"rendered":"https:\/\/davidecristofaro.com\/?page_id=10513"},"modified":"2024-12-14T09:58:40","modified_gmt":"2024-12-14T08:58:40","slug":"assistance-faq","status":"publish","type":"page","link":"https:\/\/davidecristofaro.com\/en\/assistance-faq\/","title":{"rendered":"Support &amp; FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1690643490637 vc_row-has-fill vc_row-o-content-middle vc_row-flex wd-rs-64c52c1588953\"><div class=\"wpb_column vc_column_container vc_col-sm-3\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 50px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t\t\t<div id=\"wd-64c522b336bef\" class=\"wd-menu widget_nav_mega_menu wd-rs-64c522b336bef\">\n\n\t\t\t\t\t\t\t\t\t<h5 class=\"widget-title color-scheme-dark\">\n\t\t\t\t\t\tLEGAL AREA\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t<ul id=\"menu-area-legale\" class=\"menu wd-nav wd-nav-vertical wd-design-default wd-gap-s\"><li id=\"menu-item-13404\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13404 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/davidecristofaro.com\/en\/terms-and-conditions\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Terms and Conditions<\/span><\/a><\/li>\n<li id=\"menu-item-13402\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13402 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/davidecristofaro.com\/en\/expeditions-and-resorts\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Shipping and Returns<\/span><\/a><\/li>\n<li id=\"menu-item-13401\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13401 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/davidecristofaro.com\/en\/payment-secure\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Secure Payment\/Method Of Payment<\/span><\/a><\/li>\n<li id=\"menu-item-13486\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-13486 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/davidecristofaro.com\/en\/eu-privacy-statement\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Privacy Policy<\/span><\/a><\/li>\n<li id=\"menu-item-13487\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-13487 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/davidecristofaro.com\/en\/cookie-policy-eu-2\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Cookie Policy<\/span><\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"vc_empty_space\"   style=\"height: 50px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t\t\t<div id=\"wd-64c522bf6c1b7\" class=\"wd-menu widget_nav_mega_menu wd-rs-64c522bf6c1b7\">\n\n\t\t\t\t\t\t\t\t\t<h5 class=\"widget-title color-scheme-dark\">\n\t\t\t\t\t\tCUSTOMER SERVICE\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t<ul id=\"menu-widget-servizio-clienti\" class=\"menu wd-nav wd-nav-vertical wd-design-default wd-gap-s\"><li id=\"menu-item-10561\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10561 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/davidecristofaro.com\/en\/assistance-faq\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Support &amp; FAQ<\/span><\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-9\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 50px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t\t<div id=\"wd-6446410c32ed3\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-6446410c32ed3 wd-title-color-default wd-title-style-default text-left  wd-underline-colored\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"title-subtitle  subtitle-color-default font-default subtitle-style-default wd-font-weight- wd-fontsize-xs\">INFORMATIONAL QUESTIONS<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >FREQUENTLY ASKED QUESTIONS<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t<div id=\"wd-64c0b29036aa4\" class=\"wd-accordion wd-wpb wd-rs-64c0b29036aa4  wd-style-default wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"all_closed\">\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWill I receive the same product that I see in the image?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>We make every effort to provide our customers with products that look the same as the pictures displayed on our website pages. However, please keep in mind that photographs rarely show exact colors and that the actual color of a product may vary slightly from that shown in any of the images on our website. We are committed to updating the descriptions and images on our website as soon as we become aware of obvious variations in our products that customers may find unacceptable.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"1\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhere can I see my sales receipt?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>You can view it in \"My Account\" or in any case it will be sent to the email registered at the time of purchase.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"2\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow can I return an item?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Return arrangements are shown at the following link \"<a href=\"https:\/\/davidecristofaro.com\/en\/expeditions-and-resorts\/\" aria-current=\"page\">Shipping and Returns<\/a>\u201c.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"3\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWill you restock items indicated as ``exhausted``?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Yes, but we also offer pre-order purchase.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-text wd-fontsize-s wd-font-weight-600\" data-accordion-index=\"4\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhere can I ship my order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>You will be notified of the address as soon as you have made a return request to our customer service department.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"LEGAL AREA Terms and Conditions Shipping &amp; Returns Secure Payment\/Method Of Payment Privacy Policy Cookie Policy CUSTOMER SERVICE Support &amp;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10513","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/davidecristofaro.com\/en\/wp-json\/wp\/v2\/pages\/10513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/davidecristofaro.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/davidecristofaro.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/davidecristofaro.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/davidecristofaro.com\/en\/wp-json\/wp\/v2\/comments?post=10513"}],"version-history":[{"count":0,"href":"https:\/\/davidecristofaro.com\/en\/wp-json\/wp\/v2\/pages\/10513\/revisions"}],"wp:attachment":[{"href":"https:\/\/davidecristofaro.com\/en\/wp-json\/wp\/v2\/media?parent=10513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}