INFORMATIONAL QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the image?

We make every effort to provide our customers with products that look the same as the pictures displayed on our website pages. However, please keep in mind that photographs rarely show exact colors and that the actual color of a product may vary slightly from that shown in any of the images on our website. We are committed to updating the descriptions and images on our website as soon as we become aware of obvious variations in our products that customers may find unacceptable.

Where can I see my sales receipt?

You can view it in "My Account" or in any case it will be sent to the email registered at the time of purchase.

How can I return an item?

Return arrangements are shown at the following link "Shipping and Returns“.

Will you restock items indicated as ``exhausted``?

Yes, but we also offer pre-order purchase.

Where can I ship my order?

You will be notified of the address as soon as you have made a return request to our customer service department.