1. Packages are generally shipped between Monday and Friday, excluding Saturdays, Sundays and local or national holidays, after the order confirmation is sent. Products will be delivered within 2 (two) business days of bank credit if payment by bank transfer is chosen. Shipping charges include the cost of packaging and postage. Handling fees are fixed, while shipping fees vary depending on the total weight of the shipment. We recommend that you group items into a single order. You cannot group two separate orders placed separately, and shipping charges will be applied to each. The package is shipped at your own risk, but special care is taken to protect fragile items. Boxes are amply sized and your items are well protected.

2. In order to offer you the best service and ensure fast delivery all over the world, we ship with UPS, TNT, FEDEX, DHL, SDA. Shipping rates vary depending on the type of shipment and destination. Shipping charges are automatically calculated at the time of payment. We try to ship all orders within 24 hours (orders accepted before 12 noon CET will be shipped the same day). Shipping times are for reference only and the shipping date is not responsible for any delays caused by credit card authorization processes. We offer two shipping options: Economy (3-4 day delivery) and Express (24/48 hours on business days).

COD delivery service is not provided.

Due to customs policies, some Russian regions may have limitations on the order amount for shipments from abroad.
- These restrictions do not apply to deliveries to Moscow, the Moscow region, St. Petersburg, Kazan, Kaliningrad, Krasnodar, Samara, Khabarovsk, Togliatti, Murmansk and other cities;
- For the cities of Sochi, Volgograd, Yaroslavl, Bryansk, Kaluga and Stavropol, the maximum value of products sold per month is 1,000 euros;
- For some smaller cities, the limit is 200 euros.
To verify that your city is not restricted, you can contact our Customer Service Department.

We insure each purchase during the transit period until delivery. A signature is required for delivery of the goods; at that point, responsibility for the purchased goods passes to the customer. If you are not the recipient of the purchase (such as a gift order), the person who signs for the package acknowledges receipt and is responsible for the package.

Orders are shipped DAP ("Delivered at Place"), so prices quoted are exclusive of customs taxes and duties. The recipient is responsible for all import duties, customs fees, and local sales taxes levied by the country to which the shipment is made, and their payment is required to release the order from customs upon arrival. Since we are unable to provide guidance on the amount of these taxes, we encourage our customers to check local taxes and duties before placing an order. Our online store ships worldwide with DHL UPS, TNT, FEDEX, DHL, CRONO INTERNATIONAL and shipping charges are already included in the final order amount.

Any item purchased in the davidecristofaro.com store can be returned only after sending an email to [email protected] within fourteen (14) days of delivery and under the following conditions:
- Items must be returned new, UNUSED and with all labels and tags still attached.
- Damaged, soiled or altered returns cannot be accepted and may be sent back to the customer.
- If provided, any authenticity cards, dust bags and leather tags must be included with the return. Items must be returned in their original packaging to ensure that they are properly protected in transit.
- Custom and personalized products are non-refundable.
If all these conditions are met, Davide Cristofaro Ltd will refund the value of the returned products minus any original shipping costs.
We will not issue any refunds for returns that do not meet all of the above conditions.
If you are not entitled to a refund, within fourteen (14) days of notification you may request that the goods be returned to you at your expense and in the condition in which they were received from our warehouse. If you do not request the return of the goods within the fourteen (14) day period, you authorize Davide Cristofaro Ltd and any of its affiliates or agents to dispose of the goods as they see fit.

We do not currently offer a replacement service. Please return items and place a new order for the correct item online. Please note that items purchased at a retail store cannot be exchanged at the davidecristofaro.com store.