1. YOUR PACK SHIPMENT

1. Packages are generally dispatched between Monday and Friday excluding Saturdays, Sundays and local or national holidays, after the Order Confirmation is sent to You. Products will be delivered within 2 (two) business days after bank credit in case of choice of payment by bank transfer. Shipping charges include the cost of packaging and postage. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We can not group two distinct orders placed separately, and it will be applied to each of the shipping charges. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

2. To offer you the best service and ensure fast worldwide deliveries we ship with UPS, TNT, FEDEX, DHL,SDA. Shipping rates vary based upon shipment type, destination. Your shipping costs are automatically calculated at checkout. We try to ship all orders within 24 hours (orders accepted before 12.00 am CET will be shipped the same day). The shipping schedule are to be considered only as a guide and the date of shipment we are not responsible for any delays caused by authorization processes of credit cards. We offer two shipping options: Economy (delivery 3-4 days) and Express (24/48 hours business days).


2. DELIVERIES TO ITALY WITH CASH ON DELIVERY

For new laws, payments with cash on delivery for shipments to Italy will not exceed € 2,999.99. We not accept cash on delivery for other state.


3. DELIVERIES TO RUSSIAN FEDERATION

Due to customs policies, some Russian regions may have order amount limitations on shipments from abroad.
- These restrictions are not applied on deliveries to Moscow, the Moscow region, St. Petersburg, Kazan, Kaliningrad, Krasnodar, Samara, Khabarovsk, Togliatti, Murmansk and other cities;
- To the city of Sochi, Volgograd, Yaroslavl, Bryansk, Kaluga and Stavropol maximum value of products sold per month it is € 1000;
- For some smaller cities, the limit is € 200.
To verify that your city is not subject to limitations you can contact our Customer Service.


4. INSURANCE

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.


5. TAXES AND DUTIES

For all EU countries, prices are inclusive of VAT and there are no additional costs.

For non-EU countries (all country not listed in the EU), prices are exclusive of VAT and any customs/duties/local taxes are charged to the customer.

Please contact your local customs office or the relevant tax authority for more information or refer to the Terms and Conditions.


6. RETURN PROCESS - OUR GUIDELINES

If for any reason the customer is not satisfied with an order, the unused item can be returned for a different size/colour or a refund within 14 days of receipt of goods.

Return Instructions:

1. To request approval for a return, please contact us by e-mail at the following address: [email protected]
The codes for the articles to be returned must be indicated in the e-mail. Upon receipt of the request, Davide Cristofaro customer service will send written confirmation with instructions to the customer.

2. The return shipping is paid by the customer at the following rate:
    -ITALY €10
    -EUROPE €20
    -REST OF THE WORLD €50

3. Any customs duties are charged to the customer and will be deducted from the refund.

4. Return shipping must take place within 14 days of receiving the order.


7. RETURN PROCESS

For a simple return, please use the pre-printed return form and return label included in your parcel or if is not inclused in parcel you can start the return procedure directly from your account in the "Order History and details", selecting the product serial number of which require the return, by selecting the reference product box and then after motivated the return request by clicking on "Make an RMA Slip". If you do not find the pre-printed label for the return or you have difficulties in the procedure from your account, please contact our Customer Service to [email protected] Once your return has been checked and processed by our warehouse you will be notified by e-mail. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to 10 working days to appear on your bank statement, depending on your bank. Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologise for any inconvenience this may cause. Currently, it is not possible to return the items to store davidecristofaro.com Retail.


8. EXCHANGE SERVICE

At the present, we do not offer an exchange service. Please return the items back to us and place a new order for the correct item online. Please note, that items purchased from a retail store cannot be exchanged to the store davidecristofaro.com.