Support & FAQ

Will I receive the same product shown in the image?

Yes, we are committed to ensuring that our images are as accurate as possible. However, as these are handcrafted products and works of art, slight variations in tone or detail are signs of authenticity. Please note that colour rendering may vary depending on the monitor used.

Where can I view my purchase receipt?

You can view and download your receipt in the "My Account" section. In addition, you will receive a detailed order confirmation by email immediately after your purchase.

How can I return an item?

You may request a return for non-personalised items within 14 days of delivery. Please refer to our Shipping and Returns page for the full procedure. Please note that the product must have its security seal intact.

Please note: commissioned artworks or personalised products are unique and cannot be returned.

Do you restock sold-out items?

Many fashion accessories are restocked periodically. Some exclusive items are available for "Pre-order" with specific production times indicated on the product page. For unique artworks, once sold, they will no longer be available.

How long does shipping take?

Delivery times vary depending on the destination, starting from our logistics hub in Italy:

• Italy: 2-5 business days.
• Europe: 3-7 business days.
• Rest of the world: 5-15 business days (subject to customs clearance times). You will receive a tracking code as soon as the parcel is handed over to the courier.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal and Bank Transfer. Every transaction is protected by an SSL certificate and advanced encryption.

Can I modify or cancel my order?

You may request modifications or cancellation by contacting us within 12 hours of placing your order at customercare@davidecristofaro.com. Once the order has been processed or shipped, it can no longer be modified.

How do commissioned artworks work?

Commissioning an artwork is a shared creative journey. You will collaborate directly with the artist and receive constant updates (photos/videos) throughout the creation process. Given the bespoke nature of the service, the order is considered final once creation has begun.

How will my artwork be shipped?

Important: we use reinforced packaging and protective crates specifically designed for fragile artworks and glass. All shipments are insured. Upon delivery, always inspect the parcel and, if you suspect any damage, sign with "Subject to inspection".